What is customer orientation? How to develop customer orientation? We talked about customer orientation. Do you know what customer orientation is and how to develop it? Customer orientation is the ability to establish and maintain sustainable relationships with people with customers, (internal or external). People with this competence tend to prioritize customer satisfaction and adopt…
What is Strategic Vision? How to develop this competence? It is the ability to detect opportunities and visualize competitiveness scenarios, as well as the ability to design actions and activities to take advantage of those situations proactively. It involves having the ability to develop action plans, monitor and evaluate both progress and results. People with…
How can we achieve holistic balance? We are all aware that as human beings we have different facets of great importance to be in balance. The competence of holistic balance tells us about the ability of the person to find that physical, mental and emotional balance that allows him to manage himself properly. Holistic Balance: Intrapersonal…
What is attention to detail? Attention to detail is the ability to analyze details thoroughly and accurately from large volumes of information or data. It is the ability to process detailed information effectively and consistently. People who have developed this competence are able to categorize information, pay attention to small details that for other people…
What is transformational leadership? Leadership is a competence of interpersonal intelligence that we have already discussed in a previous episode. Today we will delve into transformational leadership in which the person manifests the ability to encourage, inspire and move other people to action to innovate and create changes that help them grow. What is transformational…
The ability to integrate is a competence of interpersonal intelligence that allows the person to easily establish socialization links between different people. People with a high capacity for integration tend to build “bridges” of communication between people, try to make people feel comfortable and find common ground even among unknown or apparently unrelated people to…
Self-knowledge is a competence of intrapersonal intelligence and is basic to be able to develop many other skills. It consists of knowing ourselves in depth, knowing how to understand our emotions, strengths, weaknesses, motivations and values. It involves going through several phases of reflection, such as self-observation, (ability to observe myself objectively and dissociated to…
What is humor? We will now talk about the competence of humor, related to the ability to face situations with a positive state, looking for the cheerful and hopeful aspect that shows an optimistic vision. It allows you to connect emotionally with others and spreads enthusiasm. Humor properly understood implies humility and begins with oneself…
What is courage? Courage is a competence of intrapersonal intelligence that consists of the ability to take action and undertake something, once the decision to carry it out has been made. It is the ability to face and manage one’s own fears in a way that drives action and achievement of the proposed objectives. It…
What does remote work involve? During the COVID 19 crisis , many companies adopted remote work in order to continue with their productive and strategic activities. They were chaotic weeks because there were no protocols and people worked as best they could from home. In many companies they were reluctant to implement remote work because…
