orientación al cliente

How to develop customer orientation?

What is customer orientation? How to develop customer orientation? We talked about customer orientation. Do you know what customer orientation is and how to develop it? Customer orientation is the ability to establish and maintain sustainable relationships with people with customers, (internal or external). People with this competence tend to prioritize customer satisfaction and adopt…

Qué es la Visión estratégica

What is Strategic Vision? How to develop this competence?

What is Strategic Vision? How to develop this competence? It is the ability to detect opportunities and visualize competitiveness scenarios, as well as the ability to design actions and activities to take advantage of those situations proactively. It involves having the ability to develop action plans, monitor and evaluate both progress and results. People with…

 la atención al detalle

How to develop attention to detail?

What is attention to detail? Attention to detail is the ability to analyze details thoroughly and accurately from large volumes of information or data. It is the ability to process detailed information effectively and consistently. People who have developed this competence are able to categorize information, pay attention to small details that for other people…

modelos de liderazgo

The new models of leadership: types of leadership

What are the new leadership models? I have thoroughly enjoyed an interesting conversation about the new leadership models, together with Manuel Seijo, (director of Leister Consultores and honorary president of Aecop Spain ), Miriam Moreno, (expert in accompaniment to organizations for transformation and change management ) and Juan Martinez de Salinas. New leadership models  …